Post by TonyKgull on Mar 1, 2018 8:52:44 GMT -5
Ah well, look at the bright side! At least now there's a good chance a competent tech will look at it and fix it properly instead of some lazy tech who doesn't want to work going, "Meh, I'll just tweak the truss rod and raise all the strings, he'll never notice."
He does not work for my store's manager. He reports to the chains manager.
on the bright side. The chain plans to move 'all' the techs to the new warehouse, which is located a few blocks from my local branch. I do not know if 'all' is just the guitar techs or does include all the other instrument techs? We shall see.
As I explained to the manager, not being able to communicate with the tech introduces communication errors. Moving the techs does not solve that problem if customers can't GO THERE and talk to them.
IN the mean time... Amber
But, that only works with people that know something about guitars and know what really needs to be done and can spell it out as it were, clearly. For a lot of people, they don't know what's wrong exactly and those are the times you want to actually speak to your tech. To learn and to discuss options.