All 3 have gone way beyond simple replacement of defective or damaged products and have made sure that being Canadian wasn't a extra cost factor in getting these replacements.
One (Shubb) even threw in a 2ed capo, in case 1st didn't solve the issue. One (Kyser), said to keep 16 year old damaged one, and had the replacement couriered by the Canadian distributor. and one (Dunlop) is sending the replacement along with a prepaid return label.
Paige not even responding to email is an embarassment.
Dunlop update: Because their customer service dept. sent a US Postage prepaid envelope instead of the FedEX prepaid sticker that he asked them to send, Frank of Dunlop said to keep the broken capo "We’ll use the photos in this case and we’ll keep an eye on production."
I sent him some extreme closeups and some micro-photographs of the unglued parts to help their investigation. Personally I still think AXE music was selling extremely old stock that had been kept in a very dry environment.
I have bought a replacement sleeve for a Paige, but never dealt with the company directly. I do really like their capos.
I still have an old Sabine from the seventies or eighties that gets little use, but a few years ago, the plastic inserts that go against the strings wore out. I wrote to the company to see if they could help. They said that they quit making the capo years ago, but they sent me some extra inserts and the capo is operational again, though I only use it when someone shows up for a jam who forgot their capo.
Here's the Sabine capo with an old Hamilton that I bought when I was in high school in the sixties. The pad that protects the back of the neck came off, so I crazy glued a piece of leather on it.
-1962 Martin D-21 -1950 Gibson LG1 -1958 Goya M-26 -1974 Yamaha FG75 high strung -A number of banjos, mandolins, Autoharps, ukuleles, dulcimers, mouth harps, a Tele clone and various other stuff. -I own a fiddle, but only play it when Maggie and the cats are all out of the house.
None of my capos have broke yet; not even my first Kyser from years ago, still have it. Not even my chinese knockoff one. LOL.
Guess I'll just have to wait.
I know someone who's Kyser broke during a gig. Fortunately she had a spare. I told her to send it back. I doubt she did.
Do you remember what part broke?
My Kysers get a pretty good workout, backwards and forwards; literally. lol. I flip them around backwards for the Open E tuning (sort of like DADGAD, but not exactly) where the back of the Kyser just capos the 3rd, 4th and 5th strings. So far, they're holding up like champs, they barely even show any wear.
Thought about buying an actual Cut Capo, but flipping the normal Kysers around is working so well, I've just not bothered. *Times are tough, money's hard, and I ain't usin' no stinkin' credit card!* kinda stuff. ha ha.
Last Edit: Jan 25, 2018 0:21:41 GMT -5 by TonyKgull
===================================== One Alvarez in the hand is worth two Taylors and a Martin in the guitar store!