Post by FloridaGull on Feb 5, 2020 11:25:38 GMT -5
I posted in the 12 string guitar area about the trouble I was having with intonation on my Giannini Craviola 12 string guitar. Briefly, I usually tune my 12 strings one full step down and place a capo on the second fret to achieve standard tuning. This hopefully reduces string tension and increases longevity of the guitar, at least that is what I have been told by a few luthiers and other people on this board whose opinions I respect.
Anyway, my Kyser 12-string Capo seemed to be getting old. The rubber was retaining the impression of the 12 strings on the rubber part, which does not happen on my newer Kyser 6 string Capo or newest Kyser Classical Capo. I surmised that this may be causing the problem.
I emailed Kyser customer service, letting them know I had purchased this 12-string Capo in 2002, and I acknowledged it was quite old, and asked if these things get old, and whether I just needed to get a new one. I also mentioned that the rubber was retaining the impression of the 12 strings after being off of the guitar. I received a response from them within about two hours, telling me that my Capo was covered under warranty, and I should return it to them with a check for $5 for return Postage, and they would either repair or replace the Capo that I sent back to them - my choice. I think I will let them replace it, it seems that would be easier.
So, I just wanted to mention the excellent customer service of Kyser, and the fact that they are taking back an 18 year old Capo, and sending me a new one! 😲🤔😁
Anyway, my Kyser 12-string Capo seemed to be getting old. The rubber was retaining the impression of the 12 strings on the rubber part, which does not happen on my newer Kyser 6 string Capo or newest Kyser Classical Capo. I surmised that this may be causing the problem.
I emailed Kyser customer service, letting them know I had purchased this 12-string Capo in 2002, and I acknowledged it was quite old, and asked if these things get old, and whether I just needed to get a new one. I also mentioned that the rubber was retaining the impression of the 12 strings after being off of the guitar. I received a response from them within about two hours, telling me that my Capo was covered under warranty, and I should return it to them with a check for $5 for return Postage, and they would either repair or replace the Capo that I sent back to them - my choice. I think I will let them replace it, it seems that would be easier.
So, I just wanted to mention the excellent customer service of Kyser, and the fact that they are taking back an 18 year old Capo, and sending me a new one! 😲🤔😁
